Last updated: Jan 1st 2026
This Privacy Policy explains how Clay Trading AI collects, uses and protects personal information when you visit our website, contact us, or work with us. We've kept it deliberately plain. If anything is unclear, just email us at the address below.
1. Who we are
Clay Trading AI ("we", "us", "our") is an AI marketing agency based in Ireland. We help businesses re-engage and convert their existing leads using AI and automated messaging.
· Legal entity: Clay Trading eCommerce Limited
· Registered address: Dublin 18, Ireland
· Email: info(@)claytrading.ai
For information we collect through this website and our own marketing, we are the "data controller" — meaning we decide how and why it is used.
2. The information we collect
Information you give us directly, for example when you fill in a form, book a call or email us:
· Your name, email address and phone number
· Your company name and role
· Anything you choose to tell us in your message or on a call
·
Information we collect automatically when you use our website:
· Your IP address, device type and browser
· Pages you view and how you arrived at our site
· This is collected through cookies and analytics tools (see Section 5)
We do not intentionally collect any sensitive information (such as health, religion or political views), and we ask that you don't send it to us.
3. How we use your information
We use your information to:
· Respond to your enquiry and arrange or hold a call with you
· Provide, manage and improve our services
· Send you marketing about our services, where you've agreed or where the law allows us to contact businesses (you can opt out at any time)
· Understand how our website is used and improve it
· Meet our legal, tax and accounting obligations
Under data protection law we must have a "legal basis" for using your information. Ours are usually: your consent (for example, marketing cookies); our legitimate interests in running and promoting our business; taking steps to enter into a contract with you; and complying with our legal obligations.
4. Information we handle on behalf of our clients
When we deliver our services, we process personal information that belongs to our clients — for example, the contact details of their existing leads. In that situation our client is the data controller and we act as their data processor, handling the data only on their instructions and under a separate data processing agreement.
This Privacy Policy covers the information we collect as a controller, mainly through this website and our own marketing. It does not cover how our clients manage their own customers' data.
5. Cookies and tracking
We use cookies and similar technologies to make the site work, to measure traffic, and to support our advertising. This may include analytics tools (such as Google Analytics) and advertising pixels (such as the Meta pixel).
Where cookies aren't essential to running the site, we'll only use them with your consent. You can manage your choices through our cookie banner and your browser settings.
6. Who we share your information with
We never sell your personal information. We share it only with:
· Trusted service providers who help us operate, such as our website host, CRM, email and messaging platforms, scheduling tools and analytics providers
· Professional advisers such as our accountants or lawyers, where needed
· Authorities or regulators, if we're legally required to
These providers may only use your information to provide their service to us.
7. Sending information outside Ireland
We're based in Ireland, but some of our service providers are in the UK, the United States or elsewhere. Where your information is transferred outside the European Economic Area, we make sure it's protected by an approved safeguard, such as an adequacy decision or the EU/UK Standard Contractual Clauses.
8. How long we keep your information
We keep your information only as long as we need it:
· Enquiries that don't become clients: up to [e.g. 24 months], then deleted
· Marketing contacts: until you unsubscribe or ask us to stop
· Client records: for the length of our work together plus any period required by law (for example, tax records)
9. Your rights
Depending on where you live, you have rights over your personal information. Under EU and UK data protection law, you can ask us to:
· Give you a copy of the information we hold about you
· Correct anything that's wrong
· Delete your information
· Restrict or object to how we use it
· Receive it in a portable format
· Withdraw your consent at any time (this won't affect anything we did beforehand)
To use any of these rights, email us at [CONTACT EMAIL]. We'll respond within the timeframe the law requires.
If you're in the United States (for example, California): you may have the right to know what personal information we hold, to request its deletion, and to opt out of the "sale" or "sharing" of your information. We do not sell your information. To make a request, contact us at the same email.
10. How we protect your information
We use appropriate technical and organisational measures to keep your information secure. No system is ever completely secure, but we take reasonable steps to protect it and to limit who can access it.
11. Children
Our website and services are intended for businesses and people aged 18 or over. We don't knowingly collect information from children.
12. Changes to this policy
We may update this policy from time to time. When we do, we'll change the "last updated" date at the top. Significant changes will be made clear on this page.
13. Contact and complaints
If you have any questions about this policy or how we use your information, email us at info(@)claytrading.ai.
If you're not happy with how we've handled your information, you can complain to your data protection regulator:
· Ireland: Data Protection Commission — www.dataprotection.ie
· United Kingdom: Information Commissioner's Office (ICO) — www.ico.org.uk
We'd appreciate the chance to put things right first, so please do come to us before you go to the regulator.